Shipping policy

Table of Contents

Domestic Shipping (United States)

Art Collectiv ships premium framed artwork throughout the United States. We work with trusted carriers to ensure your pieces arrive safely and on schedule.

Standard shipping includes:

  • Professional packaging with protective materials
  • Tracking information provided via email
  • Additional shipping protection available at checkout for damage, theft, or loss in transit

Shipping zones: We ship to all 50 states. Additional shipping time and costs may apply for Alaska, Hawaii, territories, and remote locations.

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Processing & Lead Times

Most orders are delivered within 5–8 business days of purchase within the contiguous United States.

For trade and design professionals: If you have a specific project deadline, please contact us at service@artcollectiv.com before placing your order.

Please note: Processing times do not include weekends or holidays. Orders placed after 12:00 PM EST may not be processed until the next business day.

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Custom Items

Items ordered to custom specifications may require additional production time beyond our standard lead times.

What affects production time:

  • Custom sizing or finish specifications
  • Frame complexity and materials
  • Current production queue
  • Seasonal demand fluctuations

Order confirmation: You will receive an order confirmation email with your estimated delivery timeline. We'll notify you when your piece ships.

Rush orders: Expedited production may be available for an additional fee. Contact us to inquire about rush service for time-sensitive projects.

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Large Item Shipping

Oversized framed art pieces (over 50" in any dimension) may require special handling.

  • Curbside delivery is standard
  • Inside delivery may be available for an additional fee
  • Someone must be present to receive and inspect the shipment
  • Commercial addresses typically receive faster delivery than residential addresses

Important: Large shipments require immediate inspection upon delivery. See the Delivery & Inspection section below.

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Shipping Costs

Shipping costs are calculated at checkout based on item size, weight, destination, and shipping method selected.

Free shipping: We may offer free shipping promotions on select items or order minimums. Free shipping applies to standard ground shipping to the contiguous United States only. Alaska, Hawaii, and expedited shipping are excluded.

Trade account benefits: Wholesale and trade program members may qualify for discounted shipping on qualifying orders. Contact us for details.

Shipping insurance: Basic carrier coverage is included with all shipments. Additional shipping protection may be available at checkout for enhanced coverage.

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Delivery & Inspection

Please inspect all shipments upon delivery. Due to the fragile nature of framed artwork, inspect your shipment as soon as it arrives, even if installation is scheduled for a later date.

All damage or defect claims must be reported within 30 days of delivery.

Upon delivery:

  1. Inspect exterior packaging — note any visible damage before signing
  2. Document damage — photograph any damage and note it on the delivery receipt
  3. Unpack carefully — inspect the artwork and frame thoroughly
  4. Report damage within 30 days — contact us at service@artcollectiv.com
  5. Keep all packaging — retain boxes and protective materials until you've confirmed the piece is undamaged

Refusing damaged shipments: If a package shows significant external damage, you have the right to refuse delivery. Contact us immediately at service@artcollectiv.com and we'll arrange a replacement.

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Faire Marketplace Orders

Orders placed through Faire follow Faire's shipping terms and timelines, not this policy. Tracking is provided via your Faire account. For questions, contact us or refer to your Faire account.

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International Shipping

Art Collectiv primarily ships within the United States. International orders are accepted on a case-by-case basis via custom invoice only. Contact us at service@artcollectiv.com with your location, items of interest, and project timeline for a custom quote.

International shipments may be subject to import duties, customs fees, VAT, and other taxes. These are the responsibility of the customer.

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Contact Us

Email: service@artcollectiv.com
Contact form: artcollectiv.com/pages/contact

For urgent matters, please email us and reference your order number.

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Last Updated: July 2026