Shipping policy

Table of Contents

Domestic Shipping (United States)

Art Collectiv ships premium framed artwork throughout the United States. We work with trusted carriers to ensure your pieces arrive safely and on schedule.

Standard shipping includes:

  • Professional packaging with protective materials
  • Tracking information provided via email
  • Additional shipping protection is available at checkout for damage, theft, or loss in transit

Shipping zones: We ship to all 50 states, including Alaska and Hawaii. Additional shipping time and costs may apply for non-contiguous states, territories, and remote locations.

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Processing & Lead Times

Processing times vary depending on whether items are in-stock or made-to-order.

In-Stock Items:

  • Processing time: 1-3 business days
  • Shipping time: 3-7 business days (depending on destination)
  • Total estimated delivery: 4-10 business days from order placement

Made-to-Order Items: See the Made-to-Order section below for specific lead times.

For trade and design professionals: If you have a specific project deadline, please contact us at service@artcollectiv.com before placing your order. We'll work with you to ensure timely delivery for your installation schedule.

Please note: Processing times do not include weekends or holidays. Orders placed after 12:00 PM EST may not be processed until the next business day.

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Made-to-Order Items

Most of our premium framed artwork is custom-made to order, ensuring the highest quality and allowing for specific size and finish options.

Made-to-order lead times:

  • Production time: 1-2 weeks (depending on specifications)
  • Shipping time: 3-7 business days after production
  • Total estimated delivery: 2-3 weeks from order placement
  • Lead times for peak seasons and holidays will vary, and we will publish those lead times during those time periods

What affects production time:

  • Custom sizing or finish specifications
  • Frame complexity and materials
  • Current production queue with our manufacturing partners
  • Seasonal demand fluctuations

Order confirmation: You will receive an order confirmation email with your estimated production and delivery timeline. We'll notify you when your piece enters production and again when it ships.

Rush orders: Expedited production may be available for an additional fee. Contact us to inquire about rush service for time-sensitive projects.

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Large Item & Freight Shipping

Oversized framed art pieces (over 50" in any dimension) may require special handling and may ship via freight carrier.

Freight shipping details:

  • Curbside delivery is standard (driver delivers to your curb or building entrance)
  • Inside delivery and installation services may be available for an additional fee
  • Delivery appointments are typically scheduled 24-48 hours in advance
  • Someone must be present to receive and inspect the shipment
  • Commercial addresses typically receive faster delivery than residential addresses

Important: Freight shipments require immediate inspection upon delivery. See the Delivery & Inspection section below.

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Shipping Costs

Shipping costs are calculated at checkout based on:

  • Item size and weight
  • Destination address
  • Shipping method selected
  • Insurance value

Free shipping: We may offer free shipping promotions on select items or order minimums. Free shipping applies to standard ground shipping to the contiguous United States only. Alaska, Hawaii, and expedited shipping methods are excluded from free shipping offers. Check product pages or contact us for current offers.

Trade account benefits: Wholesale and trade program members may qualify for discounted or complimentary shipping on qualifying orders. Contact us for details about trade account shipping benefits.

Shipping insurance: Basic carrier coverage is included with all shipments, but may not cover the full product value. Additional shipping protection may be available at checkout for enhanced coverage and claims handling.

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Delivery & Inspection

Critical: Inspect all shipments immediately upon delivery.

Due to the fragile nature of framed artwork, it's essential to inspect your shipment as soon as it arrives, even if you don't plan to install the piece immediately. 

All issues must be reported within 5 business days of delivery. This includes shipping damage, manufacturing defects, incorrect items shipped, missing components, or any quality concerns. 

Upon delivery:

  1. Inspect the exterior packaging - Note any visible damage to the box or crate before signing for delivery
  2. Document damage - If the package appears damaged, take photos and note it on the delivery receipt
  3. Unpack carefully - Remove all protective materials and inspect the artwork and frame for damage
  4. Report damage within 5 days - Contact us immediately if you discover any damage (see our Return Policy for details)
  5. Keep all packaging - Retain boxes, crating, and protective materials until you've confirmed the piece is undamaged

Refusing damaged shipments: If a package shows significant external damage, you have the right to refuse delivery. Contact us immediately at service@artcollectiv.com or (941) 264-8300, and we'll arrange a replacement shipment.

Concealed damage: Damage not visible on the exterior packaging should be reported within 5 days with photographic documentation. We will work with you and our shipping carrier to resolve the issue.

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Faire Marketplace Orders

Important: Orders placed through the Faire marketplace follow Faire's shipping terms and timelines, not this policy.

  • Faire orders are processed according to Faire platform guidelines
  • Shipping costs and delivery estimates are managed through Faire
  • Tracking information is provided via your Faire account
  • For questions about Faire order shipping, please contact us or refer to your Faire account

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International Shipping

Current Status: Art Collectiv primarily ships within the United States. International orders are accepted on a case-by-case basis via custom invoice only.

If you are located outside the United States and would like to place an order, please contact us at service@artcollectiv.com to inquire. We will work with you to provide a custom quote that includes:

  • International shipping costs
  • Estimated delivery timeframes
  • Customs documentation requirements
  • Any applicable duties, taxes, or import fees

For European Economic Area (EEA) Customers:

If we accept your international order, please be aware of the following:

Customs & Duties: International shipments may be subject to import duties, customs fees, VAT, and other taxes imposed by your country. These fees are the responsibility of the customer and are not included in our shipping costs. Please check with your local customs office for specific requirements and estimated fees before placing an order.

Delivery Times: International shipping times vary significantly based on destination and customs processing. Estimated delivery times will be provided with your custom quote.

Shipping Carriers: We work with international carriers experienced in shipping fine art and fragile items. Tracking and insurance will be included.

Returns & Damage: International returns are complex due to customs and shipping costs. Please refer to our Return Policy for details on how we handle international returns and damage claims.

To inquire about international shipping: Email us at service@artcollectiv.com with your location, the items you're interested in, and your project timeline. We'll respond within 2 business days with a custom shipping quote and timeline.

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Contact Us

Questions about shipping, need a custom quote, or have project-specific delivery requirements?

Email: service@artcollectiv.com
Phone: (941) 264-8300
Store: Art Collectiv
Website: artcollectiv.com

For time-sensitive projects or urgent shipping questions, please email or call us directly and reference your order number or project details.

We're committed to ensuring your artwork arrives safely and on schedule for your design projects.

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Last Updated: November 2025