Refund policy

Return & Refund Policy

Table of Contents

Delivery Timeframes

Most orders are delivered within 5–8 business days within the contiguous United States.

Damage & Defect Claims

If your order arrives damaged or defective, please contact us within 30 days of delivery at service@artcollectiv.com with your order number and photos of the damage and packaging. We will replace or refund damaged or defective items at no cost to you.

Returns & Exchanges

We do not accept returns or exchanges for change of mind or incorrect size selection. Please review product dimensions carefully before purchasing. All sale items are final.

Purchases made through retail partners are subject to that retailer's return policy. For wholesale and trade inquiries, please contact service@artcollectiv.com.

Custom Orders

Items ordered to custom specifications — including custom sizes, finishes, or materials — are final sale and non-refundable, except in cases of damage or defect as described above.

Reporting Damage or Defects

All damage or defect claims must be reported within 30 days of delivery. Contact service@artcollectiv.com with:

  1. Your order number
  2. Photos of the damaged area
  3. Photos of the original packaging

We will review your claim within 2 business days and provide next steps, which may include a full refund, replacement shipment, or partial refund for minor damage.

Return Process

Once your return is authorized:

  1. We will provide return shipping instructions and a return authorization (RA) number
  2. Pack the item securely in its original packaging
  3. Mark the RA number on the outside of the package
  4. Provide tracking once shipped

Items returned without a valid RA number will not be accepted.

Return Shipping

  • All authorized returns: A flat rate return shipping fee of $15.00 applies
  • A 15% restocking fee will be deducted from your refund on all non-defective returns
  • Original outbound shipping is non-refundable unless the return is due to damage or our error

Large Item Returns

For framed pieces over 36" in any dimension, please contact us before arranging return shipping. We will work with you directly to determine the most practical resolution, which may include a refund or replacement without requiring return of the damaged piece.

Refund Timeline

  • Inspection: 3–5 business days after receipt
  • Refund approval: 1–2 business days after inspection
  • Refund processing: 5–7 business days after approval
  • Credit to account: 5–10 business days depending on payment method

Refunds are issued to the original payment method.

Faire Marketplace Orders

Orders placed through Faire are subject to Faire's return policy and terms. Return requests should be initiated through your Faire account. For questions, contact us or refer to Faire's merchant support.

International & EU Orders

Art Collectiv primarily ships within the United States. International orders are accepted on a case-by-case basis via custom invoice only. EEA customers retain applicable rights under EU consumer protection law. Custom-made or made-to-order items are exempt from the EU right of withdrawal. Contact service@artcollectiv.com for international inquiries.

Trade & Wholesale Accounts

This policy applies to all direct purchases including trade and wholesale accounts. Please inspect all items upon receipt and report any issues within 30 days of delivery. For wholesale-specific terms, contact service@artcollectiv.com.

Contact Us

Email: service@artcollectiv.com
Contact form: artcollectiv.com/pages/contact

For urgent matters, please email us and reference your order number.

Last Updated: July 2026